KRC Information Technology, Facilities and Support Services

Public Knowledge Base

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FAQ 1

• Encryption

Phones / Fax / ShoreTel 1

• How to e-Fax

Office / Outlook / Word / Excel / Etc. 4

• Sign in to KRC's Office 365 Business
• Unable to Send or Receive Email
• Setting Email Signature
• How To Access an Encrypted Email from Kern Regional Center

Computer 6

• Restarting your Computer Fixes 98% of Issues
• Password Requirements
• VDI Desktop, Logoff, Shutdown & Restart
• How to Access Sharepoint
• How to Use "Remember Me" with DUO Authentication

See all 6 articles

Working Remote 2

• iPad / iPhone Setup
• Working Remote

Computer 2021 12

• Azure WVD Summary Page
• Azure Desktop & ThinClient Known Issues
• Azure Thin Kiosk Update - 2021.03.13.1
• Azure Thin Kiosk Update - 2021.03.14.1
• Azure User Migration List

See all 12 articles

Email / Encryption / Phishing

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Visible-IQ Security Awareness 3

• Security Awareness Overview
• Visible-IQ Dashboard
• Visible-IQ 2021 Course Catalog

Cyren Inbox Security 6

• Cyren Inbox Security Introduction
• Release Notes
• Reporting Emails In Outlook Desktop
• Reporting Emails In Outlook Web
• Reporting Emails In Outlook Mobile

See all 6 articles

Email Encryption 1

• Sending and Receiving Encrypted emails using Barracuda Cloud

Phones / Voicemail / Fax / RingCentral

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RingCentral 7

• RingCentral - Log into desktop application
• RingCentral - Making a call
• RingCentral - Answering and ending a call
• RingCentral - Add a person to a call
• RingCentral - Transfer a call

See all 7 articles

Electronic Faxing 5

• ReplixFax - Faxing with Microsoft Outlook
• ReplixFax - Zoom Recordings
• RingCentral - Faxing from Microsoft Outlook
• RingCentral - How to send a fax
• RingCentral - Receive and print a fax

Facilities Maintenance

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Facilities Maintenance Forms 1

• Conference Room Layout Setup Form