KRC Information Technology, Facilities and Support Services

This document will cover how to send faxes from Microsoft Outlook using the RingCentral private fax service.

Please read all instructions to ensure you are able to send a fax successfully.  Faxes can only be sent from your KRC email and not from any shared or department accounts.

NOTE: The time required for transmitting fax messages depends on the quality and content of the fax that will be sent. For documents that contain mostly text, it usually takes approximately 1 minute per page for the document to be delivered. When sending documents that contain graphics (scanned pages of documents), or for faxes sent to a slow fax line, it may take 5 minutes per page or more to be delivered.

Email Fields

To

The “To:” field must contain the fax number followed by the @RCFAX.COM domain. For example: 15556667878@rcfax.com

Subject

The “Subject” line is used only for your personal reference when looking at "Sent Items" within Outlook. This is not passed to the cover letter.

Body

The “Body” of the message is used to populate the fax cover page.  If there is no text in the email body, then no cover page will be created.

NOTE:  You MUST delete your email signature from the email body.  Your email signature we will create an ugly cover page and will add 4 additional documents to the fax as each image is treated as an attachment.

Attachments

All “Attachments” are sent with the fax and converted to a faxable format.

To prevent issues when sending your documents as fax attachments, make sure to check the following before sending your fax message: 

• Ensure that the attached files are supported. For the list of supported file types, scroll down to the table below
• Ensure that the file name of the attached files does not include ampersands (e.g. &) or other special characters such as @#$%^&*, etc...
• Ensure that the attachment does not exceed 200 pages
• Ensure that the combined size of all attachments does not exceed 50 MB  

Supported File Types

Following the steps on this page will allow you to successfully send a fax from Microsoft Outlook.

• None