The following known/resolved issues are based on confirmed reports submitted by users via support tickets.  If you are experiencing an issue, please look at the list below to see if the issue has already been reported.  Please note issues are divided between Azure Desktop (your cloud desktop environment) and the ThinClient Device (laptop or micro-desktop.


If you are experiencing an issue not listed here, please open a ticket.



Azure Desktop Known Issues

  • 21040201 [Adobe Acrobat] Unable to edit or create PDF forms (Acrobat Pro not installed).
  • 21030401 [Zoom] Video & Mic intermittently work after reconnecting to Azure Desktop.
  • 21030402 [Microsoft Outlook] Unable to access email and calendar items over 30 days old.
  • 21030403 [Zoom] Unable to control active Zoom meeting after minimizing.


Azure Desktop Resolved Issues


RESOLVED PROBEM RESOLUTION
2/17/2021 21021701 [Windows Desktop] - PDF's are opened by Microsoft Edge instead Adobe Acrobat.  Edge does not support encryption settings nor the Adobe Sign function. PDF files opened from user folders are now opened in Adobe Acrobat reader instead of Microsoft Edge.
6/14/2021 21053101 [Microsoft Edge] - Downloaded PDF's are still opened using Edge browser instead of Acrobat.  Signed Docusign PDF's are encrypted which is not fully supported in Edge and generates and error message. Downloaded PDF's are now always opened with Acrobat Reader instead of Microsoft Edge.
6/14/2021 21053102 [Microsoft Edge] - Downloaded files are saved to the "Downloads" folder.  PDF's from Docusign and other items that need to be saved need to be re-openend then re-saved (consuming time). Edge now asks users where to save files downloaded from the internet instead of saving to the "Downloads" folder.



ThinClient Device Known Issues

  • None


ThinClient Device Resolved Issues