KRC Information Technology, Facilities and Support Services

I am unable to save a PDF file due to an error message or the ability to save is missing (blank dialog).

Summary of possible solutions.

Reset Azure Sessions

For many issues experienced in Azure, resetting your session may resolve the issue.

1. Click the red "Logoff" icon on your desktop.
2. Wait 5 minutes for the session to be completely ended.
3. Log back into the server.

Microsoft Print to PDF

Creating a new PDF is an alternative way to save a file when you can't save it.

1. With your document open in Acrobat, click on 'File > Print'.
2. Select "Microsoft Print to PDF", then click [Print].
3. Choose a location to save the new PDF form and click [OK].

Either solution may resolve the issue you are experiencing.  Resetting your Azure session terminates all processes and your session (essentially the equivalent of a reboot).  The "Microsoft Print to PDF" bypasses the error within the Acrobat software allowing you to save your work.

If neither solution resolves your issue, or the issue is becoming recurrent please open a support ticket.

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